Our Promise to you!
At Copperhead Refinishing, our goal is to make the collision repair process honest and straightforward. We strive to be your trusted collision repair team and your resource and advocate for all things collision related.
We want you to know that when you pick up your car after an accident repair, you can drive with the confidence of knowing you were treated like family and your vehicle is as safe as when it was manufactured.
For our written warranty, please find it below.
Warranty
Copperhead Refinishing, Inc. agrees to provide the vehicle owner with a limited lifetime written repair warranty covering all PDR and conventional repairs completed on repair order #_____. The warranty will include workmanship, including necessary refinishing, for as long as the customer owns the vehicle and will guarantee corrective repairs will be provided at no additional cost. Provider acknowledges that their workmanship guarantee may not extend to items of normal wear and tear, or prior damage.
1. METAL WORK:
Copperhead Refinishing, Inc. provides a Limited Lifetime Warranty, from effective date stated herein, on all metalwork and framework, to include welding and the application of materials utilized in making collision repairs against cracking, flaking, pitting or deterioration, excluding rust repairs. The shop will repair and repaint, excluding rust repairs, any metalwork warranted hereby, when claim is made within warranted period, unless caused by or damaged resulting from unreasonable use, maintenance, or care of the vehicle.
2. PAINTING, STRIPES AND DECALS:
Copperhead Refinishing, Inc. provides a Limited Lifetime Warranty, from effective date stated herein, on painting-related priming and painting work against solvent blistering, peeling, hazing, and excessive loss of pigmentation, and a Limited Lifetime Warranty, on the application and adhesion of decorative stripes and decals, excluding those defects which are caused by extreme environmental conditions to which the vehicle may be exposed. The shop will re-prime, re-paint, re-stripe or re-decal the specific section or sections of the vehicle warranted hereby (excluding rust repair), when claim is made within warranted period, unless caused by or damaged resulting from unreasonable use, maintenance or care of the vehicle.
3. MECHANICAL REPAIRS:
Copperhead Refinishing, Inc. provides a Limited Lifetime Warranty, from effective date stated herein, on all mechanical repairs pertaining directly to original collision damage. The shop will re-repair any mechanical assembly or component warranted hereby, when claim is made within warranted period, unless caused by or damaged resulting from unreasonable use, maintenance, or care of the vehicle.
4. PARTS:
Copperhead Refinishing, Inc. provides a Limited Lifetime Warranty, from effective date stated herein, unless mfg. Warranty is less or more, on new parts installed by or at the Shop. (Please Note: Shop warranty does not exceed Mfg. Warranty.) The shop will repair or replace any defective part warranted hereby, when claim is made within warranted period, unless caused by or damaged resulting from unreasonable use, maintenance, or care of the vehicle.
SPECIFICALLY EXCLUDED are incidental costs, such as towing fees, car rental charges, travel expenses, or assemblies and components which are not specifically covered by this LIMITED WRITTEN WARRANTY, nor are consequential damages such as damage to other assemblies and components resulting from a defective part or installation of such part installed or repaired during the repair included. Rust through, and/or damage caused by rusting of interior or exterior non-replaced panels is not covered.
This LIMITED WRITTEN WARRANTY shall not be varied, supplemented, qualified or interpreted by any prior course of dealings.